Terms of service
Introduction
Welcome to Overseas. This website is operated by an Overseas company. Please find below our Terms and Conditions. They’re applied when purchasing our products through our website and provide detailed information for you as a customer.
Order your favorite items and enjoy being in our world.
Shipping Policy
At the moment, we deliver all over Egypt.
Orders placed over 500 EGP are delivered free of shipping charges, while shipping charges of orders placed below 500 EGP are fully paid by customers.
Standard shipping time: 3-5 working days to all cities.
Knowing that shipping time starts once your order is processed and shipped from our warehouse.
In case of a wrong address or data, the order will automatically return to our storage.
Return Policy
Review your order once you receive it. If the products that you’ve received are damaged or faulty or do not match the order you have placed, please ensure you return them to us on the spot. Unfortunately, we can’t offer you a refund or exchange after you receive it or if the pack is opened/used.
In case the order is damaged, contact us via Info@overseas-me.com or through our social media channels:
And we will send our delivery man to compensate you and bring back the damaged one.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@overseas-me.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@overseas-me.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@overseas-me.com
Information We Collect from You Automatically:
We might use third-party analytics tools, or directly collect analytics data to measure traffic and monitor trends on the Overseas website.
These tools could be sent by your browser, mobile device, or the pages you visit. Don’t worry, we collect and use this analytics information in an aggregate form so that it cannot be manipulated to identify any particular individual user.
Cookies Information:
When you visit Bobana, we may send one or more cookies to your computer. A cookie might convey information to us about how/when you check the website and allow us or our business partners to track your usage over time.
